Last Updated: 28-Nov-2024

At Matsya Aqua Design, we strive to provide our customers with high-quality aquarium products. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand our terms and procedures.

Refund requests are only accepted for defective products or items that arrive dead, as specified in our Shipping Policy.

To be eligible for a refund, you must provide valid proof of the issue, including photos, videos, and a detailed explanation as outlined in our Shipping Policy.

Claims for dead on arrival must be reported within 8 hours of delivery.

• Order number and a brief explanation of the issue.
• Number of fish/plants/items that are defective.
• Photo evidence of the deceased fish or damaged aquarium.
• All claims must be submitted without opening the oxygen-sealed packaging.

Upon approval of your refund request, refunds will be processed within 15-21 days.

Refunds will be issued back to the original payment method used at the time of purchase.

Cancellation or refund requests will not be entertained once the order has been dispatched.

Please ensure that you review your order carefully before confirming your purchase.

The following items are non-refundable:

• Products purchased during a sale or with discounts (unless defective).
• Items that have been opened or used.
• Live fish or plants that arrive in good condition.

For any refund inquiries or requests, please contact our customer care team:

• Email: info@matsyaaquadesign.com
• Phone: +91 9848147803 (Hyderabad)

Matsya Aqua Design may update this refund policy at any time. Any changes will be posted on this page, with an updated "Last Updated" date above. Your continued use of our services after policy changes constitutes acceptance of the revised policy.